24/7 Telephone Technical Support

D.O.R.C. offers the service you trust - professional, reliable and comprehensive. Our teams of specialized competent engineers are at your disposal 24 hours a day, seven days a week: get instant support whenever and wherever you need it by calling our toll-free numbers:

24/7 Telephone Technical Support
+31 (0) 181 890 990

ALL OTHER INQUIRIES (sales, marketing, etc.): use CONTACT LOCATIONS and CONTACT FORM

We are committed to providing you with the prompt, precise response to your inquiry, allowing for maximized efficiency, high customer satisfaction and happy patients.

Maintenance

D.O.R.C.'s preventive maintenance program for equipment is aimed at achieving an effective lifecycle performance in terms of longevity, quality, reliability and cost of ownership.

How does it work?

Ensures the correct maintenance for the equipment and its application

Identification and provision of the correct consumables and part replacements

Certified engineers to help maintain the validity and compliance of instrument functions

Benefits

Maximizes performance by reducing failure and loss of quality

Maintains the equipment's quality through its lifecycle, avoiding potentially expensive failures.

 

Repair

This service is designed to offer a fast and effective repair service for instruments :

 

Subretinal instruments

Anterior instruments

Diamond knives

Phaco handpieces

and/or equipment from D.O.R.C. as well as ophthalmic instruments from other manufacturers.

 

How does it work ?

Certified engineers verify the instruments & equipment performance against original specification

Full function testing under normal conditions

Benefits

Quality assurance of instrument & equipment performance

Internal turnaround time of approximately 1 week for all hand-held standard ophthalmic instruments

NOTE
Please make sure that all instruments that are being returned to D.O.R.C. for repair are cleaned & sterilized.

 

Contact locations

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